Terms of service
Terms and Conditions
1. Scope
These Terms and Conditions ("Terms") apply to all orders placed through our online shop. The current version of the Terms is available on the website https://hallute.com under "Terms and Conditions".
2. Contracting party, conclusion of the contract, correction of errors
The sales contract is concluded with HALLUTE TRADE LLC.
The presentation of products in the online shop does not constitute a binding offer but a non-binding electronic catalogue. You can add products to the shopping cart without obligation and correct your entries at any time before submitting your order using the editing tools provided during the ordering process. By clicking the button that completes the order, you submit a binding offer to purchase the products in your shopping cart. Immediately after submitting your order, you will receive an email confirming its receipt.
We accept your offer within two days by sending you a separate email confirming acceptance or dispatch of your order.
3. Contract language and storage of the contract text
The contract may be concluded in English, French, Italian, Spanish, Slovenian, Romanian or Polish, depending on the language version of the shop you use. We store the contract text and send you the order details together with these Terms in text form by email.
4. Delivery
(1) Delivery costs are added to the prices of the products. Details of delivery costs can be found in section 7.
We deliver orders exclusively by courier. Personal collection is not possible.
(2) We deliver products that are in stock to all countries of the European Union within 3 to 6 working days.
(3) If, exceptionally, a product is unavailable or cannot be delivered on time, we will inform you without delay of the new delivery date or that delivery is not possible. We reserve the right to make partial deliveries if this speeds up processing of the order and is reasonably acceptable to you. We bear any additional costs of partial deliveries. A partial delivery does not limit your statutory rights.
(4) If we are unable to deliver the ordered product for reasons beyond our control because our supplier has failed to fulfil its obligations, we reserve the right to withdraw from the contract. In this case, we will inform you immediately and refund any amounts already paid without undue delay.
(5) If delivery dates cannot be met due to force majeure, for example war, civil unrest, strikes, natural disasters or similar events, the delivery dates will be extended accordingly.
5. Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason, in accordance with the EU Consumer Rights Directive 2011/83/EU and the consumer protection law of your country of residence.
The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. To exercise your right of withdrawal, you must inform us (HALLUTE TRADE LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA, email: support@hallute.com) of your decision by an unequivocal statement (for example by email or letter). You may use the model withdrawal form included in our Refund Policy, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.
You may try on clothing in the same way as you would in a physical shop. Returned items should be unworn, with the original tags attached and in their original condition.
Exception: in accordance with Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery (for example underwear or swimwear from which the hygiene seal has been removed). Further information can be found in our Refund Policy.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen (14) days from the day on which we are informed of your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. For orders paid by cash on delivery, we refund the amount by bank transfer to the bank account (IBAN) you provide. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.
You must send back the goods without undue delay and in any event no later than fourteen (14) days from the day on which you communicate your withdrawal from this contract to us, to the address provided by our customer service. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods, unless the goods are faulty or were delivered incorrectly. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
6. Prices
The prices shown on the website https://hallute.com at the time of the order apply. Prices are shown in euros (EUR). In Romania prices are shown in Romanian lei (RON) and in Poland in Polish zloty (PLN), converted from EUR at the current exchange rate.
7. Shipping and delivery costs
We deliver parcels with "Standard shipping".
(1) Delivery is free for orders of 120 € or more (or the equivalent in local currency). For orders below this amount, the delivery cost is 4.99 € (or the equivalent in local currency).
(2) The applicable delivery costs are always displayed before you place your order.
8. Payment methods
The following payment method is available in our shop:
Cash on delivery
You pay for your order directly to the courier when you receive the parcel. We do not charge any extra fee for cash on delivery.
9. Retention of title
The goods remain our property until the purchase price has been paid in full.
10. Transport and transport damage
Please check the packaging when you receive your parcel. If the goods are delivered with visible transport damage, please report this to the courier on delivery and contact us without delay at support@hallute.com. Failure to do so does not affect your statutory rights, in particular your rights under the legal guarantee of conformity, but it helps us to assert our own claims against the carrier.
11. Legal guarantee of conformity
The legal guarantee of conformity under Directive (EU) 2019/771 and the consumer law of your country of residence applies. The seller is liable for any lack of conformity which exists at the time of delivery and becomes apparent within at least two (2) years of delivery, or a longer period if provided by the law of your country. The complaint procedure is described in our Refund Policy; we respond to complaints within 14 days of receipt.
If you have any questions, please contact our customer service at support@hallute.com.
12. Liability
We accept unlimited liability for damage caused by us, our legal representatives or persons we use to perform our obligations:
- in the event of injury to life, body or health,
- in the event of intent or gross negligence,
- under a commercial guarantee, if one has been given,
- under the rules on liability for defective products.
In the event of a slightly negligent breach of essential contractual obligations, the fulfilment of which is necessary for the proper performance of the contract and on which you may regularly rely, our liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for damages is excluded to the extent permitted by law. The above limitations do not affect the mandatory rights you have under the consumer protection law of your country of residence.
13. Complaints and dispute resolution
If you have any concerns, please contact us first at support@hallute.com. We undertake to seek a fair solution quickly. We confirm receipt of complaints without delay and respond within 14 days of receipt.
For out-of-court resolution of a consumer dispute, you may contact the competent alternative dispute resolution (ADR) body or the consumer protection authority in your country of residence.
14. Personal data
We process the personal data you provide when placing an order in order to process the order, and we pass on the necessary data to the carrier for delivery of the parcel. Further information, including about your rights, can be found in our Privacy Policy.
15. Applicable law and jurisdiction
(1) These Terms and all contracts concluded on their basis are subject to the applicable statutory law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, you always retain the protection afforded to you by the mandatory provisions of the law of the country in which you have your habitual residence, which cannot be derogated from by agreement.
(2) As a consumer, you may bring proceedings before the competent courts of your country of residence. Disputes with consumers are decided by the court having jurisdiction under the applicable mandatory rules.
16. Seller information
HALLUTE TRADE LLC
Registration number: 2023-002011155
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA
Email: support@hallute.com
Phone: +44 7418 354390
Website: https://hallute.com